Allergen Alerts


Allergen Alerts using EPOSENSE

We believe in empowering even the most junior member of staff, especially if they are customer facing or front of house in hospitality or serving any food and drink products.


With an Information button on each product type; Eposense can display an Allergen Alert pop-up card for any dishes that include any of the 14 Allergens:

Cereals containing Gluten – including Wheat (such as Spelt and Khorasan), Rye, Barley & Oats
Crustaceans – such as Prawns, Crabs & Lobsters
Molluscs – such as Mussels & Oysters
Tree nuts – Almonds, Hazelnuts, Walnuts, Brazil, Cashews, Pecans, Pistachios & Macadamia nuts
Sesame seeds
Sulphur dioxide and sulphites (if they are at a concentration of more than ten parts per million)


If you are not doing your own system configuration; it is still your responsibility to accurately provide Allergy information for each product type in both food and drink sections.

Just as you would for, Vegetarian, Vegan and Gluten Free items, these identifiers can be used to group all ‘Gluten Free’ products, whether Starters, Mains, Sides, Deserts or Drinks.

EPOSENSE and their Partners including Dealers, Resellers and Distributors cannot be held responsible for Menu or Information content that is the sole responsibility of the business owner.

Recent Food Safety & Dining Data

According to a November 2019 GO Technology Report with 5,000 surveyed.

The main findings were:

Businesses need to equip front of house staff with accurate, easy to access Allergen information.

Need to know numbers feedback and our take.

75% expect to see Allergen symbols or signifiers on menus, highly recommended, to include in any planned menu revision or reprint. 24% would prefer this over any other source.

73% expect staff to be able tell diners the same information, which is unrealistic especially with temporary or part-time staff, also time consuming for them to continually refer to a handbook, manager, website or the kitchen.

One solution is to include this information the till, systems like EPOSENSE make this possible, as well as grouping all items that are for example Vegan, Gluten or Dairy free.

Or provide a constantly updated menu or staff management mobile app

43% expect to access information on available tablets, easy to do with a self-serve kiosk environment, but costly for any other establishment, how many will be stolen or broken?

If staff are using them for table orders then fine incorporate it into the menu items, just like EPOSENSE.

83% expect Allergen information to be on the Restaurant website. Take the time, make the changes and remember to keep it updated and inform your staff.  65% will refer to this before eating out and 66% will trust it to be accurate.

Quick and easy access to available information will impress your diners, those who have to be careful about what they eat, can make informed choices without feeling awkward.

*Source Big Hospitality CGA & Zonal March 2020

Provision of Allergen Information

As a business, you are required by law to tell your customers if any food products you sell or prepare contain any of the main 14 allergens as an ingredient.

Different rules apply to prepacked and non-prepacked foods.

Prepacked – refers to any food put into packaging before being placed on sale and from October 2021 will need to have a label with a full ingredients list and allergenic ingredients emphasised.

Non-prepacked (loose) foods include, foods sold loose in retail outlets and foods which are not sold pre-packed, such as meals served in a restaurant and food from a takeaway. Supplying information for every item that contains any of the 14 allergens.

Regardless of how you choose to present allergen information, for example, via a sign saying ‘Please ask the staff for information about allergens’ or whether you decide to label the allergens contained in individual dishes, the information must be easily accessible, visible and clearly legible to the final consumer. This is regardless of whether they have a food allergy or not.

Label takeaway meals clearly, so your customers know which dishes are suitable for those with an allergy.

For more information from the Food Standards Agency click here.